1. INTRODUCTION

1.1. This Privacy and Security Policy explains how personal data is collected, used, protected and shared in connection with the VIP transfer services offered through vip2go.travel ("Site"), operated by DBLW Teknoloji Turizm Taşımacılık Sanayi ve Ticaret Limited Şirketi ("DBLW", "Vip2Go", "we").

1.2. Data controller: DBLW Teknoloji Turizm Taşımacılık Sanayi ve Ticaret Limited Şirketi.

1.3. Address: Metropol İstanbul, A Blok No: 2 D: 331 Ataşehir / Istanbul, Türkiye.

1.4. Contact: info@vip2go.travel

2. PERSONAL DATA WE COLLECT

2.1. To provide our service, we collect the following categories of personal data:

Identity data: name, surname
Contact data: phone number, email address
Travel data: flight number, pick-up/drop-off locations, date and time, number of passengers, luggage info
Location data: coordinates selected via Google Maps
Passport data: for reporting to authorised systems under Turkish law (only when required)
Customer transaction data: reservation records, payment information, correspondence
Technical data: IP address, browser info, cookie data, Google Analytics statistics

3. HOW WE COLLECT DATA

3.1. We collect personal data through the following channels:

Reservation form on the Site
WhatsApp, Telegram and IMO messaging apps
Email correspondence
Phone calls
Cookies and analytics tools (Google Analytics) placed in your browser upon site visit

4. PURPOSES OF USE

4.1. We use the collected data only for the following purposes:

Creating, confirming and managing your reservation
Coordinating with our driver partner
Improving service quality and customer satisfaction
Fulfilling our legal obligations (tax, commercial records, notification to public authorities)
Communicating with you (booking confirmation, reminders, change notifications)
Analysing and improving site performance

5. SHARING WITH THIRD PARTIES

5.1. We share your personal data only with the following parties, and only to the extent necessary for service delivery:

Driver partners: the professional chauffeur assigned to your transfer
Authorised public bodies: when required by Turkish law
Google LLC: maps and analytics services (Google Maps, Google Analytics)
Meta Platforms Inc.: for messages received via WhatsApp
Telegram Messenger Inc.: for messages received via Telegram

5.2. We never sell your data to third parties for marketing, advertising or sales purposes.

6. INTERNATIONAL DATA TRANSFERS

6.1. Servers of the technology partners we work with are located outside Türkiye:

WhatsApp (Meta Platforms): EU, USA
Telegram: United Arab Emirates
Google (Maps, Analytics): USA and other countries

6.2. When you contact us via these platforms, your personal data is therefore transferred internationally. This transfer is carried out with your explicit consent under applicable data protection law.

7. RETENTION PERIOD

7.1. We retain your personal data only for as long as necessary for the purposes for which it was collected.

7.2. Reservation records and documents subject to retention under the Turkish Commercial Code and Tax Procedure Law are archived for 5 years; thereafter they are deleted or anonymised.

7.3. Data processed for marketing purposes is retained until your consent is withdrawn.

8. SECURITY MEASURES

8.1. We apply the following technical and organisational measures to protect your personal data:

Site-wide HTTPS/TLS encryption
Access control with a limited number of authorised staff
Confidentiality agreements with staff and driver partners
Regular security audits and backups
Protection systems against data loss

9. COOKIE POLICY

9.1. The Site uses the following cookie categories:

Essential cookies: for basic site functions (session, language preference)
Analytics cookies: anonymised usage statistics via Google Analytics

9.2. We do not use third-party cookies for advertising or tracking purposes.

9.3. You can control or delete cookies via your browser settings; however, some site features may not work in that case.

10. YOUR RIGHTS

10.1. Under applicable data protection law (KVKK Article 11 / GDPR Articles 15-22) you have the following rights:

To know whether your personal data is being processed
To request information if it is
To learn the purpose of processing and whether the data is used for that purpose
To know third parties to whom data is transferred domestically or internationally
To request correction of incomplete or inaccurate data
To request deletion or destruction under conditions specified by law
To object to results derived solely from automated processing
To claim compensation for damages caused by unlawful processing

11. CONTACT

11.1. To exercise your rights or for any privacy-related questions, contact us at:

Email: info@vip2go.travel
Address: Metropol İstanbul, A Blok No: 2 D: 331 Ataşehir / Istanbul, Türkiye

12. CHANGES

12.1. This policy may be updated from time to time. The current version is always published on this page.

12.2. We will announce significant changes on the Site.

Privacy & Security