1. GENERAL PROVISIONS

1.1. These Terms & Conditions govern the relationship between DBLW Teknoloji Turizm Taşımacılık Sanayi ve Ticaret Limited Şirketi ("DBLW", "Vip2Go", "we") and any person ("Customer", "you") using the vip2go.travel website ("Site") or our services.

1.2. Submitting a reservation request through the Site, via WhatsApp/Telegram/IMO or any other channel means you have read and accepted these terms.

1.3. Vip2Go is a registered trademark of DBLW.

2. SCOPE OF SERVICE

2.1. Vip2Go provides a transfer organisation service. Transportation is coordinated through partner drivers and vehicle fleets.

2.2. DBLW is responsible for selecting a suitable vehicle, assigning a driver, providing communication between the customer and driver, and coordinating until service completion.

2.3. The service is provided within the borders of the Republic of Türkiye.

2.4. Vehicle classes offered: Standard (Volkswagen Caravelle or similar), VIP-Standard (Mercedes V-Class or similar), VIP-Premium (Mercedes Maybach or similar). DBLW reserves the right to provide an equivalent or upper-class vehicle without lowering the service level.

3. RESERVATION PROCESS

3.1. Reservations can be made via the Site, WhatsApp, Telegram, IMO or email.

3.2. During reservation, the Customer must provide the following information accurately and completely:

Pick-up and drop-off locations
Date and time
Number of passengers and luggage info
Names of all passengers
Flight info (for airport transfers)
Contact number

3.3. A reservation becomes valid only after it is reviewed and confirmed by DBLW.

3.4. The Customer is responsible for issues caused by incorrect or missing information.

4. PRICING & PAYMENT

4.1. The service fee is communicated to the Customer at the time of reservation confirmation and fixed by mutual agreement.

4.2. Prices may be offered in EUR, USD, TRY or RUB. The applicable exchange rate is the rate at the time of reservation confirmation.

4.3. Payment methods:

Online payment (where available)
Cash to driver
Bank transfer / EFT
Credit card (through agreed channels)

4.4. Payment can be made before the service or at the time of pick-up; details are specified in the reservation confirmation.

5. CANCELLATION & MODIFICATION

5.1. Cancellations made at least 12 hours before the transfer start time are free of charge.

5.2. For cancellations made within 12 hours, a portion of the fee may be charged to cover driver and preparation costs.

5.3. If the Customer fails to reach the driver or is not at the meeting point, the service is deemed performed and the fee is not refunded.

5.4. Requests for date, time or route changes are evaluated where possible; additional fees may apply.

6. CUSTOMER OBLIGATIONS

6.1. The Customer is obliged to provide accurate and complete information.

6.2. The Customer is obliged to be at the designated meeting point on time.

6.3. The Customer must observe rules of courtesy in the vehicle, not damage the vehicle, and not act contrary to traffic laws.

6.4. If the vehicle is damaged, the Customer is obliged to compensate for the damage.

6.5. Carrying illegal items, hazardous substances or unauthorised persons is strictly prohibited.

7. LIMITATIONS OF LIABILITY

7.1. DBLW, acting as coordinator, is obliged to exercise reasonable care; however, it is not responsible for delays or disruptions caused by events outside its control, such as traffic, weather, accidents or flight delays.

7.2. DBLW's total liability shall not exceed the amount paid for the relevant transfer.

7.3. Claims for indirect damages, loss of profit or moral damages are not accepted.

8. FORCE MAJEURE

8.1. The following are considered force majeure and release DBLW from liability:

Natural disasters (earthquake, flood, storm, etc.)
Epidemic and quarantine measures
War, terrorism, riots
Road closures or transportation restrictions imposed by authorities
General strikes and lockouts
Extreme weather conditions

9. INTELLECTUAL PROPERTY

9.1. Site content (text, images, logo, code, brand) belongs to DBLW and is protected by intellectual property laws.

9.2. Unauthorised copying, reproduction or commercial use of the content is prohibited.

10. DISPUTE RESOLUTION & JURISDICTION

10.1. These Terms are governed by the laws of the Republic of Türkiye.

10.2. Istanbul (Anatolian) Courts and Enforcement Offices have jurisdiction over any disputes.

10.3. The parties agree to seek a good-faith resolution before any dispute arises.

11. EFFECTIVENESS & CHANGES

11.1. These Terms are in force from the moment they are published on the Site.

11.2. DBLW may update the terms from time to time. The current version is always published on this page.

11.3. Significant changes will be announced on the Site.

12. CONTACT

12.1. For any questions, contact us:

Email: info@vip2go.travel
Address: Metropol İstanbul, A Blok No: 2 D: 331 Ataşehir / Istanbul, Türkiye